Terms of Service

1. The Services

Oncu ingests an agency’s electronic visit verification (EVV) exports, detects exceptions, sends automated caregiver reminders, and provides resolution workflow and reporting. The Services provide decision support only: we do not submit, alter, or certify claims, we do not modify data in your source EVV or billing systems, and we do not provide legal, billing, or compliance advice. Your agency remains solely responsible for its regulatory compliance and billing decisions.

2. Accounts and Eligibility

The Services are business tools intended for use by agencies and their authorized personnel, and are not directed to children. You must provide accurate registration information, keep credentials confidential, and notify us promptly of any unauthorized use. You are responsible for activity under your account.

3. Acceptable Use

• Do not upload data you lack the right or required consents to share, and do not upload data fields outside the intake templates we provide.
• Do not attempt to probe, disrupt, or reverse engineer the Services, circumvent access controls, or access another customer’s data.
• Do not use the Services to send marketing messages, or any message to a person who has not consented or who has opted out.
• Do not resell or provide the Services to third parties except as your Agency Agreement allows.

4. Text and Voice Messages

Caregiver reminder messages are account notifications sent on behalf of your employer agency and its service provider Oncu (by Vanguard Veil Limited). Message frequency varies; message and data rates may apply. Reply STOP to cancel messages and HELP for help. Consent is not a condition of employment. Automated messages are sent only during quiet-hours-compliant windows (default 8:00 a.m.–9:00 p.m. recipient local time). No protected health information is included in message content.

5. Customer Data

As between you and Provider, your agency owns the data it submits. We use it solely to provide and support the Services, as described in our Privacy Policy and, where applicable, the Agency Agreement, Business Associate Agreement, and Data Processing Agreement. We do not sell customer data and do not use protected health information to train artificial-intelligence models.

6. Intellectual Property

Provider owns the Services, software, templates, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Services during your agency’s subscription. Feedback may be used by Provider without restriction, provided it does not identify your agency.

7. Third-Party Services

The Services interoperate with third-party systems (e.g., EVV vendors, telecommunications carriers, e-signature providers). Provider is not responsible for third-party systems, their availability, or their terms.

8. Disclaimers; Limitation of Liability

The Services are provided “as is” without warranties of any kind, express or implied. We do not warrant any particular claim, payment, or audit outcome. To the maximum extent permitted by law, Provider is not liable for indirect, incidental, special, consequential, or punitive damages, and its total liability under these Terms is capped at the greater of one hundred U.S. dollars ($100) or the amounts paid for the Services in the prior twelve (12) months. If your agency has an Agency Agreement, its liability terms control.

9. Suspension and Termination

We may suspend or terminate access for breach of these Terms, non-payment (after the notice and grace process in the applicable Order Form), security risk, or legal requirement. Your agency may stop using the Services at any time; fees are handled per the Agency Agreement.

10. Changes

We may update these Terms by posting a revised version with a new effective date and, for material changes, giving notice through the Services or by email. Continued use after the effective date constitutes acceptance.

11. Governing Law; Contact

These Terms are governed by the laws of the State of Ohio, with exclusive venue in Ohio. Questions: legal@oncu.us · Vanguard Veil Limited.